1. Eligibility

  • General Eligibility: Promotions are open to all customers who meet the specified criteria outlined in the promotion details. This may include specific groups of customers, such as new customers, existing members, or those who make a purchase above a certain amount.
  • Age Restrictions: Some promotions may be restricted to customers aged 18 or over, or those legally able to enter into contracts.
  • Exclusions: Promotions may not be available to employees of Intellcentre Coffee Shop, their families, or any affiliates unless otherwise stated.

2. Promotion Duration

  • Dates and Times: Promotions will run for the specific period mentioned in the promotional material. Any offer that ends at midnight on a specific date will not be available after that time. Promotional offers are time-sensitive and may expire without notice.
  • Limited Availability: Certain promotions may be limited by stock or time. We reserve the right to terminate any promotion early if all products or rewards have been redeemed.

3. Discounts and Offers

  • Discount Percentage: Where a discount is offered, the percentage or amount will be clearly stated in the promotional material. Discounts are applied to the price of eligible products and are not applicable to taxes, shipping fees, or other charges.
  • Minimum Spend: Some promotions may require a minimum purchase to qualify. The minimum spend requirement, if applicable, will be detailed in the promotional material.
  • Non-Transferable: Promotions, discounts, and vouchers cannot be transferred, sold, or exchanged for cash, unless otherwise stated.
  • One-Time Use: Many promotions are available for one-time use per customer unless otherwise specified. Promotions cannot be combined with other discounts or offers unless clearly stated.

4. Redemption Process

  • In-Store: To redeem a promotion in-store, customers must present the relevant coupon, code, or voucher at the time of purchase. Promotions cannot be applied after a purchase is made.
  • Online: For online promotions, customers must enter the promo code at checkout to receive the discount or benefit. No retroactive discounts will be provided if the code is not applied before completing the purchase.
  • No Double-Dipping: Some promotions may have restrictions on combining with other ongoing deals. For example, you may only be able to use one promotion per transaction, unless specified otherwise.

5. Exclusions and Restrictions

  • Exclusion of Certain Products: Some products may be excluded from promotional offers, such as gift cards, sale items, or specific brand restrictions. These exclusions will be specified in the promotion details.
  • Product Availability: Promotions are subject to product availability. If a product offered in the promotion is out of stock, no alternative or compensation will be provided, and the promotion may be invalid for that product.
  • Geographical Restrictions: Promotions may only be valid in certain locations or markets (e.g., in-store promotions may only apply to specific store locations, while online promotions may be restricted by region).

6. Returns and Refunds

  • Promotions and Returns: If you return an item purchased during a promotion, the promotion will no longer apply to the returned product. Refunds will be issued for the discounted price, not the original price, if applicable.
  • Incorrect Redemptions: If a promotion is mistakenly applied or incorrectly redeemed, we reserve the right to adjust the final transaction total and charge the customer accordingly.

7. Changes and Cancellations

  • Right to Modify or Cancel: Intellcentre Coffee Shop reserves the right to modify, suspend, or cancel any promotion at its discretion at any time, without prior notice. Any changes will be posted on our website or communicated to customers through available channels.
  • Invalid Claims: Any claims or attempts to exploit a promotion in a manner not consistent with the intended terms and conditions will result in the cancellation of the promotion.

8. Liability

  • No Liability for Errors: We do not accept liability for any typographical errors, technical failures, or issues with the redemption of promotions.
  • Force Majeure: We will not be held liable for delays or failure to fulfill any promotion due to unforeseen events or circumstances beyond our control, including but not limited to natural disasters, strikes, or other emergencies.

9. Governing Law and Disputes

  • Legal Compliance: All promotions are governed by the laws of the jurisdiction in which Intellcentre Coffee Shop operates. Any disputes relating to promotions will be handled in accordance with applicable local law.
  • Dispute Resolution: In the event of any dispute, our customer service team will aim to resolve the matter fairly. If the issue cannot be resolved through direct communication, customers may seek resolution through alternative dispute resolution methods.