Introduction:

At Intellcentre Coffee Shop, we strive to provide our customers with the highest quality coffee beans, beverages, and accessories. We are dedicated to ensuring that every product we sell meets your expectations. However, in the rare event that you are dissatisfied with your purchase, we offer a clear and fair return and exchange policy to address your concerns.

This policy applies to all coffee beans, beverages, and accessories purchased directly from our store or website. Please read the following return policy and process carefully to ensure you are aware of our guidelines and how to initiate a return or exchange.

1. Eligibility for Returns and Exchanges

1.1 Coffee Beans and Products:

We understand that sometimes, products may not meet your expectations. For our coffee beans, tea products, and coffee accessories, the return or exchange will be accepted under the following conditions:

  • The product is returned within 7 days of the purchase date.
  • The product is unused, unopened, and in its original packaging.
  • The product is faulty, damaged, or defective at the time of purchase.
  • In the case of faulty or defective goods, a full refund or replacement will be provided.

Please note that used coffee beans or opened beverage products are non-returnable for hygiene and safety reasons.

1.2 Beverages:

Beverages such as coffee, tea, and other drinks are prepared fresh to order, and we cannot accept returns or exchanges for drinks that have already been consumed. However, if the beverage is incorrect or you have received a product that does not match your order, we are happy to provide an exchange or refund.

1.3 Gift Cards:

Gift cards are non-returnable and cannot be refunded. However, if you have purchased a gift card and believe it was delivered in error or is faulty, please contact us within 7 days for a resolution.

2. How to Make a Return or Exchange

2.1 In-Store Return/Exchange:

If you made your purchase in-store and would like to return or exchange a product, please follow these steps:

  1. Visit Intellcentre Coffee Shop within 7 days of your purchase.
  2. Bring your receipt or proof of purchase (for example, an order confirmation email if purchased online).
  3. Ensure the product is unused, unopened, and in its original condition and packaging.
  4. Our staff will assist you with the return process, whether it be an exchange for a different product or a full refund.

2.2 Online Return/Exchange:

For returns made through our online store, the process is simple:

  1. Contact us at [email protected] within 7 days of receiving your order to initiate the return process.
  2. Provide your order number and a brief explanation of the issue with your product.
  3. You may be asked to provide photos of the product to help us understand the nature of the return (e.g., damage or defect).
  4. We will provide you with a return authorization number (RAN) and further instructions on how to send the product back to us.

Once we receive the returned product, we will either process your refund or send a replacement, depending on your preference and the product condition.

3. Conditions for Return and Exchange

3.1 Product Condition:

To qualify for a return or exchange, all items must be in their original, unused condition, with the packaging intact. Coffee beans or tea products that have been opened, partially consumed, or tampered with cannot be returned or exchanged unless defective.

3.2 Receipt and Proof of Purchase:

To ensure a smooth return process, please retain your receipt or any proof of purchase. This helps us verify the details of the purchase and process your return efficiently.

3.3 Non-Returnable Items:

The following products are non-returnable and non-refundable, except in cases of defects or errors on our part:

  • Opened coffee beans or beverages.
  • Gift cards.
  • Discounted or promotional items, unless defective.
  • Custom orders or personalized items.

4. Refund Process

Once your return is accepted, the refund process will be initiated. Please allow 5-7 business days for the refund to be processed to the original payment method. The following methods are used for refunds:

  • Credit Card/Bank Payments: Refunds will be processed to the card used for the purchase.
  • Cash Payments: Refunds will be issued in-store via cash or a store credit voucher, depending on the nature of the return.
  • Gift Cards: If the purchase was made using a gift card, the refund will be credited to a new gift card.

Please note that depending on the payment method used, the actual time for the refund to reflect in your account may vary.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will offer the following solutions:

  • Replacement: We will send you a replacement product of the same type and quality.
  • Full Refund: If a replacement is unavailable or you prefer not to receive one, we will issue a full refund.

Please keep the product in the condition you received it and contact us as soon as possible for assistance. If the product was damaged during shipping, we may request photos of the packaging and item to initiate the return process with the carrier.

6. Exclusions

We do not accept returns or exchanges under the following conditions:

  • Products that have been used, opened, or consumed (including beverages, coffee beans, and tea).
  • Products that have been damaged due to misuse, negligence, or improper handling.
  • Products returned without a proof of purchase or receipt.
  • Items purchased from third-party retailers or other shops.

7. Customer Responsibility

By making a purchase from Intellcentre Coffee Shop, you agree to the terms of our return policy. If you choose to return or exchange an item, you are responsible for:

  • Ensuring the product is in its original condition.
  • Shipping the item back to us (if purchased online) at your own cost unless the item is faulty.
  • Retaining your receipt or order number for reference during the return process.

8. Contact Information

If you have any questions or need assistance with a return, exchange, or refund, please contact us at:

We are here to help and ensure your experience with Intellcentre Coffee Shop is as enjoyable as possible. Thank you for choosing us!